IT support work and projects by Jack Ward

Fixing Things, and Building Them 

IT Support Work

Placements and ongoing technical roles — the systems, the faults and the fixes.

  • Laptop Rebuild and Deployment

    May 2024
    Worthing Homes

    Diagnosed and rebuilt laptops for deployment across a housing provider, using Active Directory and Azure to manage accounts and access. Worked across Azure AD user management, file server administration and Hyper-V virtualisation, alongside frontline hardware support for staff — tracking faults from failed display cables to a Bluetooth keyboard conflict that was disabling built-in keyboards.

    • Active Directory
    • Azure AD
    • Hyper-V
    • File servers
    • Hardware diagnostics
  • Site-Wide IT Support

    June 2021
    Northbrook College

    Kept computers maintained and network connectivity consistent for staff and students across a college site. Responded to classroom and office requests — hard drive repair, multi-monitor setups for teaching staff — and deployed fresh Windows installations over the network.

    • Windows deployment
    • Networking
    • Hardware repair
    • End-user support
  • Live Audio and Visual Operations

    2018 – Present
    River of Life Church

    Lead technical operator for weekly services: PA setup, live audio mixing, voice-over recording and real-time presentation screens. Faults have to be diagnosed and fixed while the service is running, with no option to take the system offline. Also maintain the organisation's laptops, website and YouTube channel.

    • PA systems
    • Live AV
    • Troubleshooting under pressure
    • Web and media
  • Device Repair Bench

    2023 – Present
    The Sand Project

    Receive, diagnose and repair phones, laptops and tablets, then quote and price the work. Most of the job is explaining the fault and the options to the person who owns the device, in language they can act on.

    • Phone and tablet repair
    • Laptop repair
    • Diagnostics
    • Customer communication
  • Portable Appliance Testing

    2023 – Present
    Guild Care

    Carry out PAT testing on electrical stock at the Green House Shop, confirming items are electrically safe before they reach the shop floor and recording the results — practical electrical safety work running alongside the retail side of the role.

    • PAT testing
    • Electrical safety
    • Record keeping

Builds and Experiments

Things built for the sake of building them — games, apps and hardware.

Roll-A-Ball
Featured Project

Roll-A-Ball

A Unity game built for young children, where players roll a ball to collect pickups within a time limit. Features multiple levels with increasing difficulty and extended time allowances as levels progress.

Motion Sensor
Hardware Project

Motion Sensor

Minecraft Plugin

Silent Plugin — Java

Minecraft Plugin

LifeSteal Plugin