JW

About Jack Ward — IT Technician & Support Specialist

Passion Fuels Purpose! 

Biography

I’m Jack Ward, an IT technician specialising in end-user support and hardware diagnostics. What began as a childhood interest in technology has grown into a career built around troubleshooting, maintaining and improving the systems people rely on every day.

I currently work at Guild Care, where I carry out portable appliance testing alongside a customer-facing retail role. My technical experience comes from placements across education, social housing and manufacturing — covering hardware diagnostics, Active Directory and Azure administration, and frontline user support.

I believe effective IT support goes beyond fixing faults — it’s about giving people the confidence to use technology well. I bring a methodical approach, clear communication and a user-first mindset to every problem I take on.

Jack Ward
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Satisfied Clients

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Projects Completed

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Years of Experience

Skills

IT
HTML
CSS
JavaScript
ReactJS
Time Management
IT Support
Communication
Web Design
Mobile Repair
Laptop Repairs
Tailwind CSS

Experience

  • Retail Assistant @Guild Care

    September 2023 – Present | Worthing, United Kingdom

    Customer-facing role at Guild Care's Green House Shop, supporting day-to-day shop operations. Carry out portable appliance testing (PAT) on electrical stock, checking items are electrically safe before sale and recording test results — applying practical electrical safety knowledge alongside the retail side of the role.

  • IT Technician @Saywell International

    May – June 2024 | Worthing, United Kingdom

    Work placement within an aerospace manufacturing environment, gaining insight into specialised production processes including hydraulic hose assembly. Supported the warehouse team with order processing, packing, and label printing — building attention to detail around part number verification and time-critical dispatch. Shadowed the IT department and observed how the company's CRM system is used to manage customer relationships and operational workflows.

  • IT Technician @Worthing Homes

    May 2024 | Worthing, United Kingdom

    Diagnosed and rebuilt laptops for deployment across the organisation using Microsoft Active Directory and Azure. Expanded practical knowledge of Azure AD user management, File Server administration, and Hyper-V virtualisation. Delivered frontline hardware support to staff, diagnosing issues ranging from faulty display cables to Bluetooth keyboard conflicts preventing built-in keyboards from functioning.

  • IT Technician @Northbrook College

    June 2021 | Worthing, United Kingdom

    Provided IT support across the college site, maintaining computers and ensuring consistent network connectivity for staff and students. Responded to classroom and office support requests, completing tasks including hard drive repair, multi-monitor setup for teaching staff, and deploying fresh Windows installations over the network.

  • IT Technical & Audio/Visual Operator @River of Life Church

    March 2018 – Present | Worthing, United Kingdom

    Lead technical operator responsible for PA system setup, live audio mixing, and voice-over recording for weekly services. Manage presentation screens in real time, coordinating lyrics and service content. Handle post-service website uploads and archive management. Proactively troubleshoot audio and AV faults under live conditions, ensuring services run without interruption.

Education

  • The Sand Project — Traineeship

    September 2023 – September 2024 | The Sand Project, Worthing

    Traineeship programme developing employability and life skills in preparation for full-time work. Completed two industry placements — at Worthing Homes (IT support and infrastructure) and Saywell International (aerospace manufacturing and CRM systems) — applying technical skills in real workplace environments.

  • BTEC Level 3 Extended Diploma — IT

    September 2021 – September 2023 | Brighton Met Northbrook College

    Two-year advanced IT qualification with units spanning Databases, Animation, and Programming. Completed two externally assessed exams and delivered a final project building a motion-activated sensor using a Raspberry Pi and PIR sensor, combining hardware assembly with Python scripting.

  • BTEC Level 2 Diploma — IT

    September 2020 – September 2021 | Brighton Met College

    Foundation IT qualification covering Digital Animation, Digital Graphics, Website Development, and Spreadsheet Development — building a broad base of practical digital skills.

  • Google IT Support Certificate

    2023 – Present | Coursera

    Studying the Google IT Support Professional Certificate across five courses: Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems, System Administration, and IT Security — building towards a recognised industry credential.